Privacy Policy Overview
We value your privacy and request that you read this policy carefully. It provides essential details about who we are, the reasons we collect, store, use, and share personal information, your rights regarding your data, and how to contact us and supervisory authorities if you have a complaint.
About Us
SECURESTORE MCR LTD operates the website [https://securestoreselfstorage.co.uk/](https://securestoreselfstorage.co.uk/). We handle certain personal information and are regulated under the General Data Protection Regulation (GDPR) across the European Union and the UK. We act as the ‘controller’ of this personal information and have a designated privacy officer whose contact details are in the Contact Section.
Information We Collect and Use
Personal Information You Provide:
We collect personal details like your name, email address, phone number(s), date of birth, and identification documents (e.g., driving license and utility statements) when you interact with our services.
Personal Information from Third Parties:
We may receive additional information about you from sources like credit reference agencies to enhance our services.
Personal Information About Others:
If you provide information on behalf of someone else, you confirm that you have their consent to:
– Allow us to process their personal data.
– Receive any data protection notices on their behalf.
Sensitive Personal Information:
We generally do not request sensitive personal information. However, if needed (e.g., for account management due to illness), we will explain why and how it will be used. This includes information about ethnic origin, political views, religious beliefs, health, sexual life, or criminal offenses, which will only be collected with your explicit consent and can be deleted upon request.
Children:
We do not knowingly collect data from children under 16. If you believe we hold such data, please contact us. We will verify your relationship with the child before granting access or deletion of their data.
Collection Methods
We collect information directly from you in person, via phone, through our website, and other technical systems. This includes online forms, cookies, and IP addresses. We may also record communications for quality assurance, training, fraud prevention, and legal compliance. CCTV and entry systems at our facilities may collect additional data.
Use of Cookies
Cookies help us understand and improve your online experience. They do not personally identify you unless explicitly stated. You can disable cookies via your browser, but this may affect website functionality. For more on our cookie use, see our cookie policy.
Legal Basis for Data Collection
We rely on various lawful bases for data collection:
Contracts:
We need personal data to provide services, manage accounts, process payments, notify you of changes, and resolve disputes.
Legal Obligations:
We collect personal data to comply with laws, such as anti-money laundering regulations.
Legitimate Interests:
We use personal data to enhance customer service, conduct research, customize website content, prevent fraud, and operate CCTV for security.
Marketing:
We may use your data for marketing purposes unless you opt-out. We use hashed data to reduce unnecessary marketing and track results.
Sharing Information
We may share your data with:
– Service providers supporting our business operations.
– Credit reference agents.
– Law enforcement or government agencies for legal compliance.
– Alternate contacts you provide.
– Potential business buyers or merger partners.
We require outside parties to follow our data protection standards.
Data Security
We implement appropriate security measures to protect your data. Access to your data is restricted to those who need it for business purposes. We use secure servers and encryption for sensitive data.
External Links
Our website may link to third-party sites with their own privacy policies. We recommend reviewing these policies as we are not responsible for their content or data use.
Data Transfers
We do not transfer your data outside the European Economic Area (EEA).
Data Retention
We retain customer data for 6 years after the end of our contract, unless you request earlier deletion. Data from quotes is kept as long as necessary for analysis and marketing unless you opt-out.
Your Rights
Under GDPR, you have rights to:
– Access your data.
– Correct errors in your data.
– Request data deletion in certain situations.
– Stop direct marketing.
– Object to data processing.
– Restrict data processing.
– Data portability.
To exercise these rights, contact us with proof of identity and details of your request.
Contact Information
For any questions or concerns, please contact us. You can also lodge a complaint with the Information Commissioner’s Office at [https://ico.org.uk/concerns/](https://ico.org.uk/concerns/) or call 0303 123 1113.
Policy Changes
This policy was published on 15/07/2024. We may update it occasionally, so please check for the latest version.